Online Estate Agents

Online vs. High Street: 5 reasons why you should choose a traditional estate agent

Selling or buying a property is known to be one of the most stressful experiences you will ever encounter! Taking the first steps to market your property can be daunting, especially if you choose to sell independently. This is where you need an estate agent to provide you will all the support and information you need to sell your property for the best price. The question is, should you use an online estate agent or a high street estate agent?

According to a recent survey, selling your house through a high street agent could yield a 5% increase in your sale price. To put this into perspective, switching from an online estate agent to a high street could mean an extra £12,500* in your bank account!

Here’s why you should choose a traditional estate agent.

Going the extra mile

When choosing a high street estate agent, you can be assured you will receive a personalised service that is tailored to your individual needs. This is true of Ellis Hay – being a family run business, we understand the need for a personal touch. Our knowledgeable team at the Scarborough office are always happy to help with all your property queries.

Unrivalled local knowledge

Choosing a high street estate agent with an awareness of the surrounding area can be incredibly beneficial when selecting who to market your property with. Having expertise of the local area and the market climate will improve the accuracy of the valuation you receive.

Traditional estate agents will also have a vast awareness of local amenities, such as shops, parks and leisure facilities – this knowledge will improve the viewing experience for your potential buyer as any questions about the area can be answered straight away. As they are able to answer those all-important questions about facilities and local amenities, the chances of achieving an offer are greatly improved.

This is something we strongly believe in at Ellis Hay – we understand that it is imperative for our staff to be knowledgeable about the area of Scarborough and North Yorkshire as a whole!

Viewings at a time to suit you

One aspect that can be extremely difficult when dealing with an online estate agent is the fact that viewings must be arranged independently, through yourself and the potential buyer – this can often be time consuming and frustrating for both parties involved.

Depending on your preference, high street estate agents are more than happy to conduct a viewing on your behalf – leaving you with some free time to get that long list of errands done.

Looking at the positive figures from a recent survey, it is worth considering a traditional estate agent – it has been reported that instructing a high street estate agent can increase the number of viewings your property receives by 48%! Here at Ellis Hay, we are flexible and accommodating in arranging viewings and appointments to suit your needs.

Pick up the phone

Communication is key, but unfortunately the running of online estate agents is often in receipt of bad press – especially regarding telephone communication. There is nothing worse than been directed to a call centre, only to speak to someone new each time! By choosing a high street estate agent, you are guaranteed to receive a friendly and efficient service from a familiar voice working on your case.

Here at Ellis Hay, we pride ourselves on customer service – we are always happy to answer any questions you have or update you on the progression of your conveyance.

Sit back and relax

Using an online estate agent can often result in you having to do a lot of the work yourself. A traditional estate agent will be in contact with your solicitor and the buyer’s solicitor on your behalf – this means that messages will be passed through the chain before you are updated with the correct and up-to-date news.

If you choose to sell your property through a traditional estate agent, like Ellis Hay, you are guaranteed to receive a standardised level of service with a personal touch – these little factors all add to the overall experience you receive.

If you would like any further information on selling your property, please feel free to contact the office on 01723 350077 or If you’re in the area, why not pop in and say hello? Find us at 14 Aberdeen Walk, Scarborough, YO11 1XP.


*Based on selling a property in the region of £250,000

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